Channels
Every surface a customer can reach you on, and how to connect it.
Rezolyn answers on the channels your customers already use. Each channel is a webhook that acknowledges in under 100ms and processes the message asynchronously, so nothing blocks.
Messaging
| Channel | How it connects | Notes |
|---|---|---|
| 360dialog OAuth from the dashboard | Text + voice notes. The primary channel. | |
| Telegram | Bot token + webhook | Text + voice. |
| Instagram DM | Meta app + webhook | Text. Phase 2/3. |
| Web widget | One <script> tag | Zero-dependency, ~2KB, Shadow-DOM isolated. |
Web widget
<script
src="https://cdn.rezolyn.com/widget.js"
data-key="rz_pub_..."
data-project="proj_..."
defer
></script>Use your publishable key here (process-only permissions) — never a secret key, since this script is public.
Helpdesks
| Channel | How it connects |
|---|---|
| Zendesk | Install the Rezolyn app from the Zendesk Marketplace. The sidebar suggests replies and can insert them. |
| Freshdesk | Install from the Freshworks Marketplace. |
Both apps call the API through the platform's secure proxy — your API key is stored in the helpdesk's secure parameter store and never exposed in the browser.
Voice (IVR)
Phone calls route through Africa's Talking (and Twilio for international). Rezolyn transcribes the caller, runs the same pipeline, and speaks the reply back with text-to-speech.